Delivery Frequently Asked Questions
How much will delivery cost me?
- Free delivery on orders above the value of €75.
- A standard delivery charge of €4.95 (excluding VAT) applies to all stationery orders, below the order value of €75.
- Free Delivery above the order value €75.
- Furniture items require a special delivery charge on all orders.
A small number of items may require an additional special delivery charge. Any applicable charges will be outlined in your basket before checkout.
Furniture items require a special delivery charge on all orders.
- Due to increased supplier costs, all furniture items (e.g., chairs, desks, drawer cabinets, desk packs, lockers, tambour units, boards, etc.) incur a delivery charge of €21.99 (excluding VAT).
- This charge applies regardless of order value and will be clearly displayed at checkout.
When will I get the order?
Provided the item is in stock and that we receive your order before 4.00pm, we will send it by express next business day delivery. If however items are out of stock, you will be notified of the expected delivery times.
PLEASE NOTE: some furniture items may require 7-10 days of a lead time.
What time can I expect my delivery?
All deliveries in the Republic of Ireland are made between 8am & 6pm on Monday to Friday, excluding public holidays. Please remember that all goods delivered must be signed for. We will try to accommodate specific working hours e.g. schools and colleges etc. however this may not always be possible. We cannot deliver to PO boxes.
If my delivery docket says "Goods to Follow", do I have to pay for the second delivery?
No, if we have not completed the order we will send on the remaining goods at no charge as soon as they come in to stock.
What if I cancel part of my delivery?
If the total cost of the remaining items ordered is at or above €75.00 (excluding VAT), delivery will be free. If the total cost drops below €75.00 ex VAT, unfortunately we will have to charge the standard delivery fee.
See the detailed Delivery Policy as part of our Terms and Conditions of Sale.
Returns & Cancellations Frequently Asked Questions
What if I want to cancel an order?
We will take back goods from you within 7 days of receipt of the items. Please send us an e-mail at sales@lowcostoffice.ie or phone us on 0818-730-730 to arrange the details. Please note that certain items are not suitable for return e.g. personalised items, food & beverages and items such as software & clothing. Please note that goods being returned must be in the original packaging and must be unused.
What if I receive faulty or damaged goods?
Please notify us immediately on 0818-730-730 if you receive damaged goods or if there is a shortage in your order. We will attempt to replace the items by next day delivery.
Can I get a refund?
We will refund your account within 30 days of the date that you cancel, less any direct costs recovering the goods.
Please see our detailed Returns Policy for more information.
