Frequently Asked Questions
Q: Who are Low Cost Office?
A: Low Cost Office is a registered business name with a registered business number 448187 of Limerick Business Systems Limited, a limited liability company registered in the Republic of Ireland with company number 164306 and registered office at Corcanree Business Park, Dock Road, Limerick.
We have over 20 years experience in the office supplies business. Our online store holds a stock of thousands of office essentials. Our dedicated customer service team combined with our online store offer excellent customer service and a comprehensive range of office supplies. Low Cost Office guarantees you the best value office supplies.
Q: Can anyone shop on Low Cost Office?
A: Yes. Anyone can purchase from our online store on our website www.lowcostoffice.ie.
Q. When will my order be delivered?
A: Stationery items which are in stock will typically be delivered in 1 to 2 business days. Furniture items which are in stock and other bulky items require special delivery and will therefore typically be delivered in 2 to 5 business days. Items which are not in stock may take up to 30 business days to be delivered.
Q: How can I contact Low Cost Office?
A: Please feel free to contact us. You can e-mail us at sales@lowcostoffice.ie or, if you prefer, you can phone us during the hours (9:00 to 5:30) on 0818-730-730 and our customer service team will be delighted to be of assistance.
Q: How can I pay for my order?
A: We accept payment by Visa, Mastercard, Visa Purchasing Card and Lasercard. We also offer a 30 Day Credit account for business customers only.
Q: How do I know that my payment is safe?
A: The Website is a GeoTrust Secure site. We understand that our customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, we do not store or process your credit card details on our site, instead we securely accept card payments on-line via the universally known Sage Pay payment gateway. We have employed specialists from industry leaders to help us design and implement our security systems to the highest standards, and to help give you peace of mind. We want you to enjoy your shopping experience, secure in the knowledge that we have your security in mind. If you would like more information on this, have a look at our privacy statement.
Q: Will I need to sign for the order when it is delivered?
A: Yes, all items are delivered by courier and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address. See our Delivery Policy for details.
Q: My parcel/goods are damaged, what should I do?
A: See our Returns Policy for details.
Q: How do I return an item?
A: See our Returns Policy for details.
Q: What are the items that cannot be returned?
A: See our Returns Policy for more details.
- The Goods were made to your specifications or are personalised to you;
- The Goods cannot be returned by reason of their nature (for instance you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;
- The Goods are software or audio or video products and you open any seals;
- The Goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them;
- The Goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value;
- You are not able to return the Goods with all packaging, contents, documents, and other items supplied with or as part of the Goods, including any free gifts; or
- You sell, transfer, hire or lend the Goods or give ownership of the Goods to any other person.
Goods with this symbol on the product pages are Non Retunable Goods.
Frequently Asked Questions
Q: Who are Low Cost Office?
A: Low Cost Office is a registered business name with a registered business number 448187 of Limerick Business Systems Limited, a limited liability company registered in the Republic of Ireland with company number 164306 and registered office at Corcanree Business Park, Dock Road, Limerick.
We have over 20 years experience in the office supplies business. Our online store holds a stock of thousands of office essentials. Our dedicated customer service team combined with our online store offer excellent customer service and a comprehensive range of office supplies. Low Cost Office guarantees you the best value office supplies.
Q: Can anyone shop on Low Cost Office?
A: Yes. Anyone can purchase from our online store on our website www.lowcostoffice.ie.
Q. When will my order be delivered?
A: Stationery items which are in stock will typically be delivered in 1 to 2 business days. Furniture items which are in stock and other bulky items require special delivery and will therefore typically be delivered in 2 to 5 business days. Items which are not in stock may take up to 30 business days to be delivered.
Q: How can I contact Low Cost Office?
A: Please feel free to contact us. You can e-mail us at sales@lowcostoffice.ie or, if you prefer, you can phone us during the hours (9:00 to 5:30) on 0818-730-730 and our customer service team will be delighted to be of assistance.
Q: How can I pay for my order?
A: We accept payment by Visa, Mastercard, Visa Purchasing Card and Lasercard. We also offer a 30 Day Credit account for business customers only.
Q: How do I know that my payment is safe?
A: The Website is a GeoTrust Secure site. We understand that our customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, we do not store or process your credit card details on our site, instead we securely accept card payments on-line via the universally known Sage Pay payment gateway. We have employed specialists from industry leaders to help us design and implement our security systems to the highest standards, and to help give you peace of mind. We want you to enjoy your shopping experience, secure in the knowledge that we have your security in mind. If you would like more information on this, have a look at our privacy statement.
Q: Will I need to sign for the order when it is delivered?
A: Yes, all items are delivered by courier and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address. See our Delivery Policy for details.
Q: My parcel/goods are damaged, what should I do?
A: See our Returns Policy for details.
Q: How do I return an item?
A: See our Returns Policy for details.
Q: What are the items that cannot be returned?
A: See our Returns Policy for more details.
- The Goods were made to your specifications or are personalised to you;
- The Goods cannot be returned by reason of their nature (for instance you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;
- The Goods are software or audio or video products and you open any seals;
- The Goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them;
- The Goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value;
- You are not able to return the Goods with all packaging, contents, documents, and other items supplied with or as part of the Goods, including any free gifts; or
- You sell, transfer, hire or lend the Goods or give ownership of the Goods to any other person.
- Goods with this symbol on the product pages are Non Retunable Goods.
